I originally booked a Jeep Wrangler, but my flight was delayed by less than an hour. When I went to pick up the car, they said the vehicle was no longer available and asked me to pay $200 for a similar-class car. Instead, I was 'freely' downgraded to a Nissan Sentra. Additionally, when I showed them the full coverage I purchased through Zuzuche, they told me the insurance wouldn't cover and tried to sell me their own insurance, which I refused. My advice is to carefully plan your pick-up time if you go with this company, as delays might lead to downgrades or extra charges. This is the first time I've encountered a downgrade in the U.S.
The company name is Fox, initially we couldn't find Europcar. Once we knew it was Fox, everything was convenient, no extra sales pitches, all insurance was included, and car pickup and inspection were very easy.
“Staff were solid. Vehicle maintenance issue put a damper on my actual plans”
About Europcar:7.0/10
The front desk agent Kate was friendly, efficient and thorough. The staff in the pickup / drop off zone were excellent as well. The only thing that made my trip a little less enjoyable was the flat tire, which I changed myself and my trip was cut short because I didn’t trust driving on a spare. So I had to return from 2 hours away and missed out on my Mount Ranier excursion. The staff are all excellent t in Customer service. However the tires on my rental were bald, please put more effort into making sure your customers are travelling in safety.
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