Very satisfied

Due to language barriers, the staff was noticeably impatient and kept pushing additional insurance and vehicle upgrades, despite my original rental including full insurance. This added to the overall cost. On the plus side, there was hardly a queue.

Handling orders from different locations is quite reassuring. Good job, I will continue renting cars for my trip to the USA.

We had to wait in line for almost an hour. The Avis employee added road assistance insurance and a tank of gas without informing us. We made her remove the road assistance from the bill. She then added an extra charge of seventy to eighty dollars for automatic tolls (like ETC). Even though we understand English, we had to ask her to remove that too, and she looked very unhappy!! We originally booked a Citroën but were given a two-door, gas-guzzling American red car instead, which was really unfair!!!

Aggressively pushing extra insurance