The vehicle was too old and the steering was especially heavy.

My flight arrived in the middle of the night, and the pick-up point was relatively easy to find, but the staff had a terrible attitude and there was no Chinese service as advertised. They also didn't remind me to check for scratches or any issues with the car. Although the car worked fine during my rental period, returning it was a hassle because there were no signs pointing to the return area. I ended up driving around the airport seven or eight times before finding it, which was very frustrating. I recommend getting to the airport early when returning the car to avoid missing your flight. The attitude of the staff during the return was much better than the ones at pick-up, but they were very meticulous in inspecting the vehicle. This felt like a scam because they didn't warn about checking the car during pick-up but scrutinized it thoroughly upon return, questioning damages that were there before. Luckily, we took photos before taking the car. I strongly advise everyone to carefully inspect the vehicle and photograph any scratches when picking up the car. Make sure to note any issues on the rental agreement to avoid any disputes. I won't be choosing Thai Rent Car again next time!

貸し出しカウンターから車までがすごく近いです。カウンターはドンムアン空港国内線ターミナルの国際線側。連絡通路を抜けてすぐです。 配車はカウンター近くの出口から出て、道を横断したところ。カートごとすぐそばまで行けます。返却場所も一緒。チェックもすぐ終わって、笑顔でOKで終了でした。スワンナプームと違って、ドンムアンにはガソリンスタンドが近くにあるので、最終給油場に惱まなくて済むのもいいですね。

1度、車の確保に失敗して、2度目で押さえた車なのですが、表記が異なっていて確認することになりました。予約受付完了→確保不可能。この表記はわかります。予約受付完了→確認済み。これが意味することがわかりません。何を確認したのか？そのあと確保不可能がくるんじゃないかと冷や冷やしてカスタマーセンターに確認することになりました。

The staff very helpfull n the process is very easy

It was a very smooth experience and the counter staff were good. The car was almost brand new with just 1000 km on the odo.

Excellent service and the comprehensive insurance is worth it.