I reserved a car at Lyon train station, but when I arrived, I was told there were no cars available. They gave me two options: 1. Since our plan was to drive to Geneva, Switzerland right after picking up the car, we could take a high-speed train there and pick up the car in Geneva; 2. Stay in Lyon for a day and pick up the car the next day. Since we had already booked a hotel in Geneva and our schedule was tight, we had no other choice but to take the train to Geneva. I am extremely dissatisfied with the Lyon branch's solution. We had flown 12 hours to Paris, took a direct train to Lyon, traveled with a child and heavy luggage, and were exhausted from the journey. Upon arrival, we were told there were no cars and given no effective solution or prior notice. We even had to go to the station ourselves to buy train tickets to Geneva, and we had to contact them ourselves after returning home to get a refund for the related expenses. This is truly unacceptable!!

The staff was very professional. They introduced the car's systems in English when we picked up the car. Very satisfied.

There's no staff at the car rental counter. After reading the instructions, I understood they receive customers directly in the parking lot.

Convenient pickup, reliable service

米国での過去の経験から信頼している会社だったが、フランスでも同様に信頼できるサービスだった。

非常に使いやすくかった。 昨年、イタリアでレンタカーを借りた際には、酷い目にあったが、今回は、快適だった。