The rental company charged an extra 250 euros without proper explanation. After contacting customer service, they canceled over 100 euros but still charged an extra 100 euros. It has been over ten days, and I still don’t know the reason for the extra charge. They provided a Mitsubishi Eclipse Cross, which may or may not be in the same category as I booked, but it handled poorly. It felt unstable at high speeds, had very high fuel consumption (11-12 L/100km on the highway), and had significant wind noise. The fuel gauge was also faulty; it showed full after an hour and a half of driving, but then dropped quickly, barely lasting an hour on half a tank. Twice, I almost didn't make it to a gas station on mountain roads.

The rental company's staff had low English proficiency. It is unclear whether they deliberately deceived or if it was an honest mistake. We clearly stated that we only wanted to add GPS and no other extra insurance, but ended up being overcharged by nearly 200 euros. On the day of the rental, we repeatedly confirmed with the staff that the total cost was around 260 euros, but my credit card was charged over 470 euros. I believe the business practices of this rental company are very problematic. I advise others planning to visit Germany not to rent a car from this company.

The car rental process was very convenient, and the staff were very friendly.

Service varies from person to person, but overall, each experience has been good.

Great experience. Top Service, great car. Next time I) would book the same.