I reserved a Toyota Corolla but was given a Nissan instead. There was also an issue with the tires, so I couldn't drive the car back to the return point and got charged a large fee.
Very dissatisfied. They repeatedly tried to upsell third-party liability insurance, and after I refused, they gave me a Buick Regal. Have you ever seen anyone driving a Buick on American roads? Clearly, it was a car they couldn't rent out. After refusing, they insisted on upgrading to an SUV. After an hour of back and forth, I finally got the car I wanted. I will never use Dollar again for car rentals. The return process was smooth with no extra charges. I won't come back to Honolulu again; it feels just like Tokyo with Japanese stores everywhere, heavy traffic, high prices, small hotels, poor beaches, and water too cold to swim. The cost-performance ratio is extremely low.
The staff was very friendly, but the return process wasn't as smooth as with Alamo.
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