all excellent, the only thing to improve is the initial contact with the person at the airport

fast and friendly service

Arrived at the depot and left waiting for more than 30 minutes. After loading our bags into the car we discovered it had a flat tyre. Moved bags into a second car then discovered the power outlet didn't work. Transferred bags to a third car and found that one of the headlights was blown; had to wait >60 mins while they took the car to the service station next door to replace the headlight. All up more than 2 hours to get a safe vehicle.

No issues

Guys, I got to the airport pick point 30 min before you close. It was not my fault it took you more than 30 min for the transfer to show up and take us to your location. You still charged me 25$ extra! That's the reason of my bad review, I did complain at the desk but your guy said it was the rule. if I knew I was paying 25$ extra you wouldn't be my choice for rental. Please fix that.

yes waited long time at airport to be picked up

The Lancia Ypsilon's interior layout is unconventional, which makes the dashboard, speedometer and other controls not very functional for the driver. I also found that the Surprice staff examined each car's condition with a magnifying glass, so to speak, compared to the other Greek car rental companies I've used, which seem unconcerned about minor scratches etc.