EXCELLENT

This is my first time renting a car abroad. I didn't purchase insurance on the Zuzuche App, but when I arrived at the shop, the staff told us that without insurance, we would have to pay for any personal incidents. So, we ended up buying a rather expensive insurance from them.

Very satisfied. I booked a Peugeot 208 gasoline car, but the store automatically upgraded me to a Mazda hybrid. The car was new, easy to drive, and fuel-efficient. Saved around 40 euros on fuel during a three-day road trip in southern France compared to my estimate. I'll stick with QEEQ and Budget for future trips to France, as they are both affordable and reliable.

There was only one staff member at the Budget counter at the airport, often leading to queues of 7 or 8 people.

Unexpected charges of over 280 euros appeared, and I wasn't informed of the amount until after it was charged to my card. I filed a complaint months ago and still haven't received a response.

Had to wait 2 hours in total to get the car even if I booked online. Very low service. Waited one hour and a half standing at queue and only 6 customers in front of me. After this, had to wait another 30min. outside for the car and I didn't get the car I booked.