Good technical condition of the car, but very unfriendly attitude towards the client
Igor
Canada
Reviewed: Wed, Sep 18, 2024
About ACE:6.0/10
The car was a Hyundai Tucson, but it almost similar to a Toyota RAV4
The waiting time at the meeting place (Viscount station) was more than 40 minutes. If there is no luggage, it is much faster to reach the place on foot in approximately 15 minutes.
The staff does not want to admit that the insurance policies were not bought from them, they did not give the car without buying additional insurance from them! They also charged extra for after-hours car pick-up despite the fact that I arrived at the meeting place on time. The tank was only 2/3 full. The difference is not reimbursed for returning the car with a full tank.
Staff at the counter was trying really hard to make me pay for the mandatory insurance coverage (25 dollars a day!), even if I showed that it was already included in the reservation.
After a really long discussion a Manager arrived and in 10 seconds confirmed that it was already included...
They need a much better system for pickups.
You call; they say someone is on their way. You wait.
You call; they say someone is on their way. You wait.
You call; they say someone is on their way. You wait.
It is only a 5-minute drive.
About QEEQ:10.0/10
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Customer Service
Good technical condition of the car, but very unfriendly attitude towards the client
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