Good

I booked a Mercedes C, but upon arrival, they said it wasn't available and offered a DS instead. I agreed, but then they said the DS wasn't available either and asked if I could take an XC40 with a 15% discount. After a day of driving, the right rear tire kept indicating low pressure.

Apart from getting a C-class instead of the rented E-class (not convertible), the other services were quite convenient.

The store didn't have the car I reserved, and I had to pay extra for a different one. I've never encountered this with other providers.

We booked a Ford, scheduled to pick up a Focus at 12:00 PM. We arrived at the store at 10:30 AM and were told we were early. Waited until 11:30 AM, then told the car was still not available and we had to wait until 2:00 PM. The car model was not fixed, and there was no fee for extra miles. However, the car was small and its condition was average. Overall, not a pleasant experience.

counter staff could not have been helpful practical and friendly, giving us great advice on where to go locally - advice that we followed and were pleased to have done so. Super straightforward on the dos and don'ts including the unique aspects of a Cornwall country lane. So far as I can see the price was way below other Penzance car hire.

all good.