Never Jucy again

This company has no signs at the airport. At Melbourne T2 airport, I had to call them to send someone to pick us up, waited for more than half an hour. When I called again to urge them, they informed us to go to T3. We dragged our luggage there only to find the car heading to T2. We ran back to T2 with our bags, and it took over an hour to finally reach their office. It was almost 4 PM by then; the place was deserted with only an old lady working there. From the moment we entered, she was on the phone. We waited a long time without anyone assisting us. Eventually, she got off the phone and started serving us while still on another call, taking 40 minutes to get the car. The experience was terrible, and we ended up with a rundown Corolla that had already driven 220,000 kilometers and had a strong odor! The car was covered in scratches, and it even leaked through the sun visor when it rained in Adelaide.

Staff went above and beyond! Excellent customer service

Gave us a beaten up car

The customer service from Faasala Siofele at Jucys was so helpful & so accommodating to my every need,it was excellent to have a staff member listen to what vehicle would suit me best for what I had planned for my stay in Sydney. Everything went smoothly will definitely recommend Jucy to friends & family & hopefully they deal with Miss Faasala Siofele.

Excellent thank you.

Pick up at Brisbane airport was not available, had to go back to airport and queue for taxi. Cost was reimbursed which was OK. After leaving Jucy Depot discovered that vehicle was almost empty of fuel. Sent details and photo to Jucy, advised Cairns Depot on dropoff of situation. Still charged for fillup ($146), still awaiting refund!

Smooth booking process.