Hidden charges (out of province fee of $50 per day / rental car insurance fee of $10 per day) plus others more than doubled the initial hire fee. Terrible & deceitful tactics designed to gauge the customer without any other option really of changing to another provider. NEVER USE AGAIN!
About QEEQ:8.0/10
Additional charges need to be more clearly stated at the time of booking.
The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.
About QEEQ:8.0/10
ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...
“A great experience, received an upgrade at no charge,”
About ACE:8.0/10
Like: PERSONAL SERVICE WAS EXCELLENT ANFD CARING, I HAVE NEVER EXPERIENCED THIS BEFORE Dislike: Liked it all
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Customer Service
Terrible!
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