Very smooth, fair and reasonably priced booking for a replacement car that I did not enjoy.
D.Brinkman
Netherlands
Reviewed: Mon, Sep 30, 2024
About Europcar:8.0/10
They actual car's performance was below expectations. Terrible to drive, difficult to park, as there are very limited features in this GM.
Previously I had been given a T-Cross, and another time a Kasqar with the same booking. Both cars a dream to drive. Rather NO GM for me again! Thanks
1. When booking through Zuzuche, I purchased full insurance from the car rental company, but at the time of pickup, the rental company claimed there was no insurance and asked us to cancel it and repurchase their own insurance. After confirming for a while, we found that the printed paperwork actually included full coverage collision and theft insurance with zero deductible. It seems the rental company just wanted us to buy extra insurance, which made the experience quite unpleasant. In the end, we didn't buy additional insurance, but they added a 5-euro daily roadside assistance fee. Since the car pickup process had already delayed us for two to three hours, we didn't press the issue further. 2. I reserved the CLA 200 category, but the vehicle received was a CLA 180. This was understandable as they belong to the same category. 3. If crossing borders, you need to pay an additional 2.5 euros per day at the time of pickup. 4. Before returning the car, I deliberately refueled it, but they still deducted over 30 euros for refueling and service fees from the pre-authorized payment. This was a poor experience, and I haven't been able to get the money back yet.
I had to wait in line for 40 minutes, then they overcharged me for an extra day. Although I reported it to the car rental service, I still had to argue with them for half an hour at the drop-off location to finally clear up that it was their mistake and get the charge canceled.
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Very smooth, fair and reasonably priced booking for a replacement car that I did not enjoy.
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