Easy and worth it

I chose Tamra out of three rental companies because the reviews mentioned Chinese service. However, the so-called Chinese service is just adding a WeChat account in Chinese to ask questions directly. There are no staff members who speak Chinese at the store; communication is all in Korean or English, so it's manageable if your English is decent. The WeChat staff had a poor attitude and responded very slowly, providing no real help and significantly affecting my travel experience. I won't choose Tamra again. Driving around Jeju Island is very convenient and easy. Except for the city center, which has more traffic, other areas are not crowded and are great for driving.

My booking was supposed to be Model Guaranteed but they gave me an old Kia Ray (older than the one I booked with LOTTE months ago) instead of Chevrolet Spark. They didnt spend time to go through the GPS and car usage which LOTTE did when I rented previously.

The car was dirty with insects in it. Interior of the car was dusty and ill-maintained.

The customer service staff can speak very good English and communicate very well.

Excellent. They have a WhatsApp chat service which is very helpful for visitors with only a data plan. They even contacted me on the day of rental to confirm my arrival. Unfortunately, because it was not easy to know Tamra closes at 8pm at the time of booking on EasyRentCars (my flight landed at 8.30pm), I almost could not collect my vehicle and it would have destroyed my itinerary. Fortunately, Tamra helped me to arrange for a late pickup smoothly, and checked in on me to see if I picked up the car in the end. They even reminded me to take pictures of the car, something a new rental car driver may not do. The return process was extremely smooth too. 10/10 would rent again.