The company representative was very friendly and professional. Unfortunately, we received a very old car, meaning it was full of scratches and technologically outdated — an Audi Q3 from 2019 without reverse sensors and without a rear camera. Additionally, some safety systems were non-functional, such as the lane-keeping assist, which was disabled. I’d like to remind you that it’s 2024, and I expect an international rental company like Avis to have modern vehicles, not ones that are 5 years old.
The charges should not be non-refundable. On September 4th, we rented under order number 1006128509, but due to the inability to cross the border, we had to return the car early. Although we did not fulfill the contract, deducting the entire rental fee is unreasonable. It is understandable to impose an appropriate penalty, but withholding so much money is outrageous. A rental company of this international caliber shouldn't act like this.
The contract added a fuel surcharge clause that was not in the QEEQ booking information. This was not noticed at the time as the credit card wasn't charged immediately. Reporting it later to QEEQ customer service solved nothing, it’s an outright unfair clause!
The vehicle was not well-maintained, the handbrake was almost useless, and it almost rolled down the hill in Mai Tai. The oil light would come on after a while, although the service was very warm and attentive.
The store provided a detailed explanation of rental precautions, cost breakdown, and car pickup method. However, the wait time was relatively long, possibly due to language issues.
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