Excellent service and hassle-free procedures.

Overall experience was good. The store closes at 11:30 PM, which is later than other rental companies. Returning the car was also quite convenient.

For this self-driving trip in Hawaii, we rented cars from both Hertz and Alamo for comparison. Hertz was over 100 RMB more expensive per day, but the service was average, especially since there was only one car available and we couldn't choose. Each time, it took an hour of conversation to exchange cars, which felt somewhat intentional due to the language barrier. The only advantage was the lower number of people and the high frequency of shuttle buses.

The pickup location was convenient, the paperwork process was slow, but the return was quick. Overall, a good car rental experience.

Just received the visa statement and have been overcharged by $650 USD