Very satisfied. The service was excellent and the efficiency was high. Our flight was at 6:15 AM, and the car rental office opened at 5:15 AM. We were a bit worried and even considered returning the car the day before and taking a taxi to the airport the next day. However, the staff assured us that it wouldn’t affect our schedule. As it turned out, the car rental service was very efficient.
We arrived half an hour early that day, and they told us we had to wait until the time on the order to get the car. Then they informed us that the Jeep Wrangler we booked was not available, and we could either switch to a Dodge or wait until someone returned a car. What?! Shouldn't the rental company consider the turnover rate of their cars when placing orders? So we waited for nearly an hour and had several discussions before we finally got our car. Moreover, it felt like the staff were somewhat discriminatory towards Chinese people. Several foreigners next to us also arrived early, and they got their cars immediately with smiles, while we were treated as if we owed them money. Anyway, considering we eventually got the car, we decided to not pursue it further.
The staff asked if I wanted to pay extra to upgrade the car model. I firmly refused but was still given a four-door car in the end. The practice of trying to get customers to upgrade when no two-door cars are available greatly diminishes my impression of the company.
The car was a bit subpar, but everything else was great.
About QEEQ:8.0/10
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