AVOID!
my family and I arrived 1 hour earlier, and we informed RentSmart24 before. When we arrived to the shuttle pick up location, every time the shuttle driver told us to wait for the next shuttle. We called RentSmart24 few times, and they said that a shuttle will pick us in a few minutes. That whole thing took more than 1 hour!
When we arrived it was late, after our expected car pick up time, there was one family before us, and since there is only one person in the reception, we were waiting another 30 minutes.
Finally, getting the car! But wait, we booked 2 seats for 2 years old children so they took us to a kind of garage with 8 seats that none of them is good for this age, either 6 years+ or 1 year-. It was almost 12 am, we had to choose 2 seats and risking our kids!
Thinking we were finished this whole nightmare, the reception guy don’t know how to install the seats, we need to do it by ourselves!
Awful experience, the worst I’ve ever had with a car renting
QEEQ 정보:7.0/10
Qeeq 응답: We are sorry to learn you had very unhappy experience with us.
The service of counter staff might differ from travel peak/off-season for the understaffed. We'll forward it to our supplier and keep improving it. Any inquiries, please feel free to contact us.
Thanks for your feedback and look forward to seeing you next time.
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It couldn’t get worse than that