Wonderful experience all around!

The Italians are quite enthusiastic. The lady at the car rental agency kept saying I was lucky to get a new car.

The rental company didn't provide the automatic car I booked and made me wait for an hour and a half. In the end, they told me they couldn't provide the reserved vehicle and offered a manual car instead, along with a no-fuel-needed compensation. However, it disrupted my schedule.

I arrived early, but the first Italian staff member refused to give me the car. I had to queue again at the scheduled time and got the car from another staff member.

We waited for 90min after a 16h flight to receive our car. The car we booked wasnt available. Never mind, no guarantee for the booked class. The issue was the very long waiting time with not enough agents at the desk and IT systems that didnt work. Very tedious - have experienced way better in Italy even with the low cost rental companies. Our car got damaged and immediately after returning the car EUR 1400 was charged to my credit card. Without any information on the actual damage. I called the hotline, very rude and not helpful at all. In the end the guy just hang up the phone. Explained to me that the actual damage was below EUR 1000 after three weeks but refuse to return the outstanding monnies. BIG Mistake to book Budget.

J’avais réservé une nissan qasqai ou du moins un petit suv mais budget m’a uniquement proposé une giulietta qui est un peu basse pour une famille