Perfect as usual - Professional behavior and friendly staff

Professional behavior and friendly staff

1. I booked a Pajero, but received a Haval instead. The price difference is significant, it's incomprehensible how they classify similar categories. 2. Be cautious, communication is only possible via WhatsApp as phone calls are not answered. This is highly inconvenient. Outside their working hours (8 AM to 10 PM), you can't reach anyone. Shockingly, I had scheduled a car return for 7 AM, agreed to pay the handling fee, yet no one was around. They responded leisurely by 8 AM and still charged a 70 AED booking fee. 3. They are quick to lock the car. I received a fine on the road, which was less than half of the deposit, yet they locked the car without a call. Fortunately, I was at the hotel; what if I were on the road? Just to earn a 50 AED fee, I guess.

Very satisfied, a great experience!

Satisfied

Car pick-up and drop-off are excellent, BUT releasing the blocked deposit is not at a bar with the other companies, they will keep blocking the deposit in your credit card for at leat 21 days, waiting for any traffic fines or toll charges. This is unusual and I didn't face such experience with international car hire companies. So if you don't mind seeing a blocked amount in your credit card for 21 days, I highly recommend them.