CAR RENTAL REVIEWS ON DRIVUS AT DUBAI AIRPORT, DXB

Satisfied

Very satisfied, a great experience!

Really good experience. Very courteous and responsive staff.

1. I booked a Pajero, but received a Haval instead. The price difference is significant, it's incomprehensible how they classify similar categories. 2. Be cautious, communication is only possible via WhatsApp as phone calls are not answered. This is highly inconvenient. Outside their working hours (8 AM to 10 PM), you can't reach anyone. Shockingly, I had scheduled a car return for 7 AM, agreed to pay the handling fee, yet no one was around. They responded leisurely by 8 AM and still charged a 70 AED booking fee. 3. They are quick to lock the car. I received a fine on the road, which was less than half of the deposit, yet they locked the car without a call. Fortunately, I was at the hotel; what if I were on the road? Just to earn a 50 AED fee, I guess.

I strongly advise against choosing this car rental company. Initially, we chose it because no driver's license translation was needed, and we could return the car near Dubai Mall. On the first day, we couldn't reach the rental company by phone at the airport, even after trying three different phone numbers. There was no counter at the airport either, and the main rental company couldn't get in touch with them, so we were left waiting at the airport. Eventually, we took a taxi to a city branch to pick up the car, wasting over two hours. The car provided was not the model we reserved; it was a compact SUV. We accepted it because it was new. Returning the car was also a hassle. We stayed near Burj Khalifa, and in the morning, the customer service on WhatsApp asked us to return the car to the airport. After an hour at their office, they still seemed clueless, which says a lot about their service quality. Lastly, I am unsure if there will be issues with the deposit return.

car booked on qeeq was Hyundai Tucson but car was provided Hyundai Creta, called DRIUS rep to explain to him the difference in size and prices which was showing on qeeq site. unfortunately DRIVUS rep kept saying no they are both same type, size and price. i disagreed with him but i had to accept the car cause i had no choices. then i raised a complain to QEEQ with the incident. still waiting for case to be resolved.