CAR RENTAL REVIEWS ON THRIFTY AT DUBAI AIRPORT, DXB

You will see the counter right after exiting the airport. There was a group of French friends in front of us, and because the explanation was very detailed, it took almost ten minutes. When it was our turn, they kept offering us water and gave my daughter dates to eat. The staff was very courteous.

The car provided was not the model I requested, and it was not a 9-seater. Be cautious if you booked a 9-seater.

Extremely poor service

The service attitude is good.

When picking up the car, they didn't inform me where to park when returning it to Dubai Mall, nor did they mention there would be additional fees if not returned at the airport. When returning the car at 9 PM during the shopping season, there were no parking spaces available, so I parked in the fashion area of Dubai Mall. The person at the front desk told me that I must park in Cinema B2. I told them the mall is too big and I don’t know my way around, could I have some more time to find a spot. A woman with a bad attitude said they would only give me an extra half-hour. I ended up taking a wrong turn in the parking lot—Dubai's roads are very complicated. Each wrong turn meant a significant detour to get back, and eventually, I accidentally exited the parking lot, had to queue to get back in, and only then found the designated spot, which took over an hour.

The salesperson at the pickup location kept trying to upsell me. Frankly speaking, the Charger I booked was not available, so I settled for an Impala which is in the same category, but he still wanted me to pay extra. I didn't want to argue, so I negotiated a reasonable price and took the Impala. I am giving four stars because there were no extra charges for picking up at one location and dropping off at another.

The wait time to pick up the car was too long.

Too much waiting to pick car . They charged extra money which is no mentioned in the email. Can you please my refund 12$ money back.

Overall it's fine. When giving the car, they just let you have a quick look. During inspection, they use a UV flashlight to check the whole car and found scratches under the side skirts.

The rental store at Dubai T1 is right at the exit, easy to spot. We were traveling with six people and had reserved a 7-seater XC90. At the airport store, the staff informed me that the car wasn't available and that they could upgrade me to a BMW 7 Series. However, the 7 Series couldn't accommodate all of us. Eventually, they offered a Mazda CX-9, which is also a 7-seater. I thought that was fine, but when I asked about the price, the staff said it must be calculated based on the original order price. I pointed to their price list and said that it wasn't fair to charge the higher XC90 price for a Mazda CX-9. The staff referred to the contract terms, stating they couldn't guarantee the reserved model but must provide a vehicle with the same number of seats. The Mazda CX-9 is not the same class as the XC90, and I insisted that they charge based on the Mazda CX-9 rate. After a prolonged discussion, I was about to switch to another company when they suddenly agreed to give me the XC90, claiming it was initially reserved for another customer who hadn't arrived yet. Given the new XC90 had only 2000 kilometers on it, I suspect they were reluctant to rent it out. Additionally, the airport store said there would be a 150 DHS charge for returning the car at a different location. However, when I later decided to drop off the car at the Dubai Mall location due to changes in my travel plans, I called the 800 number on the contract to make the change, and they didn't mention any additional fee. So far, the credit card charge reflects only toll fees, and no extra charges have been added, though there might be additional charges later. Overall, the airport store's attitude was not favorable; it seems they were trying to manipulate tourists.

No queues

Very convenient and excellent service.

Not bad, found it right after leaving the airport. However, I was charged toll fees twice, currently in the process of sorting it out.

The schedule is incorrect. Requested to reschedule or refund and rebook, but the rental company hasn't replied for over ten days! They have time to take orders but no one to handle after-sales!

Like: The stuff really friendly
Dislike: I didn’t get the same vehicle as I reserved

The car and service was excellent

Easy to use platform

I try this company first and last time in my life they blocked heavy amount from my credit card No any damages I remember i made some 2 or 3 mistakes and I received different types of fines from THIRFTY OFFICAL EMAIL 4 days ago I returned the car they still are sending dummy email for fines Not sending any offical letter from UAE police Any evidence not proof on UAE Online system If i asked to Thirfty they asked we have already paid thats why not showing on system Half an hour ago I received email and daily checking UAE Online system their no any complaints Thats is the best way to earn money for this types of company So pls be careful

I m diamond customer and using qeeq since 3 years

Service is good, but the speed is a bit slow.