Very good

The queue is understandable, but I paid for Chinese service which was not actually provided. There was a dispute when returning the car as they tried to charge for excess mileage (though the order stated unlimited mileage) and for the GPS device (which was barely functional). I strongly requested Chinese service, but the staff said no one could speak Chinese. After difficult negotiations, they agreed not to charge the above fees, but I still have not received a refund of over 200 dollars!

Various scams. An Indian guy said I had to buy the insurance and refused to listen when I said no. He even refused to take a call from our Chinese coordinator! Eventually, he left the counter and hid. A woman came over to tell us our car was too small and suggested we upgrade to a bigger one. I said no, we need to resolve this issue. She replied, if you want to resolve it, find the guy from before because it's not my problem!

Would recommend friends to rent

waited an hour and half to get car. Not enough check in agents.