There was a slight delay because of an issue with the insurance. The app showed that basic insurance was included, but the car rental company's customer service said the price didn't cover insurance. Since the payment was made directly by credit card, contacting QEEQ customer service was difficult as it was midnight. The online customer service said that the deposit covered the insurance, which felt odd. In the end, it was still unclear what the situation was. The service speed was quite fast, and the car pick-up and return processes were not very complicated. After getting the car, there was a 15-minute window to exit the parking, otherwise, a parking fee would be charged.

Overall service was good, but the deposit refund is too slow. Returned the car on February 13th local time, and still haven't received the deposit back as of today. Not sure how much longer it will take. Additionally, the extra day rental fee due to early return hasn't been refunded either.

Very friendly and explained everything clearly!

Only after arriving in Dubai did I realize that the website required a Visa single-branded card to pick up the car. I only had a dual-branded card with UnionPay, but thankfully, the store didn't make a fuss and handed over the car without any issues.

The car rental company was great. I arrived early at 2 AM, and someone was there to assist me without any additional charges. Thumbs up!