“Smooth booking process, great prices and car rental experience.”
About Budget:10.0/10
They gave me a free upgrade. Happy with the service. Would be better if they were more closer to the airport.
About QEEQ:10.0/10
Great price options and service. The only comment is on insurance. I was told at budget that in case of accident, I will be billed for 1500 pounds and the claim will have to be processed seperately by qeeq. They recommended to buy the insurance directly from them.
“Typical money grabbing service, overpriced for what you get, and not what you book.”
About Budget:6.0/10
I was given a golf instead of a suv- counter staff told me this was better but I couldn’t fit my suitcases in, and wanted an suv. They said they didn’t have any, then gave the lady behind me in the queue the car I had booked (mokka). A golf was equivalent size to a fiesta and I could’ve paid a lot less to hire an economy car. Really bad service.
About QEEQ:8.0/10
Qeeq tried to resolve the issue the next day and managed to get budget to offer an exchange for the car originally booked. However I was by this time 600 miles away from the pick up location and not willing to go back, when it was their error. No refund in price difference has been offered.
The car I booked was not available, even though there were NO OTHER CUSTOMERS because of the coronavirus. And most other suitable cars were NOT AVAILABLE. Finally we were given a Ford Focus which was covered in scratches and damage. This was not a problem for me but led to some misunderstanding when I returned the car.
The budget staff were very friendly and helpful. The car was clean and performed as expected.
About QEEQ:10.0/10
The platform was easy to use, and a good interface between myself and the rental company.
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Great staff. Bad car.
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