NEVER AGAIN EUROPCAR!
They are saying we returned the car damaged. But we didn't. Anyway, they charged us more than 2000NZD 3 weeks later!!!!
Calling them didn't get me anywhere as they only had the information "it's damaged". Sorry. The department responsible for this is not available.
Get Europcar out of your system!
About QEEQ:10.0/10
Reply by Qeeq: Thank you for selecting QEEQ as your choice and for sharing your experience with us. In order to provide a more effective resolution to your issue, kindly forward the rental agreement, final invoice, and any relevant supporting documents to support@qeeq.com. This will enable us to conduct a thorough investigation on your behalf.
Switched to a Ford Mustang Mach-E, and the condition was average.
We had a half-day layover in Orlando and decided to explore the city. A taxi from the airport to downtown costs $100, so we decided to rent a car. With four people and lots of luggage, we booked a Mitsubishi Outlander. However, upon pickup, we were informed it was unavailable and were given a Ford Mustang Mach-E instead, with an additional $20 fee. This shouldn't have been charged to the customer, as it was the rental company's fault. The car was smaller, and we had to place some luggage in the front seat, which was quite frustrating. I didn't argue since it was just for half a day. (Switching to a Kia Carnival would have cost an additional $20)
We arrived to find the car we had booked wasn’t available
They offered us an “upgrade” to a compact car or the 8 seat people mover we ended up with
When asked about the car we booked we were told it wasn’t available and the only cars available were the compact and a couple of people movers.
We ended up taking the people mover as we had two small girls with us
The booster seats that I had emailed to confirm that they would be installed had to still be installed before we could go to the car
It was a stressful start to our holiday and some people in line wouldn’t have been getting a car at all
“Disappointing. I have raised a complaint about Europacar.”
About Europcar:6.3/10
Disappointing. I have raised a complaint about Europacar.
I arrived an hour early to pick up car and was told it was not back yet nor cleaned you have to wait. I was told that they have a small fleet of cars at the moment. I did not have much confidence at all in what I was being told. At 623 I got another Car (as nothing else in same class and was offfered a volvo or mercedes at increase costs) but still no sign of mine. So there seemed little possibility it would be back on time so why risk fighting Auckland traffic.
“We had to queue up at the Europcar reception for over 60 mins with 3 tired kids.”
About Europcar:7.7/10
Waited too long to get the car and staff were not very helpful.
About QEEQ:10.0/10
EasyRentCars was easy to book
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Eruopcar Auckland is SCAM
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