Ponta Delgada Airport is quite small. I visited it 19 years ago, and it hasn't changed at all. The car rental office is located right next to the baggage claim area, making it easy to find. This time, we were given a short version of a Renault Traffic. The trunk is not as spacious as the extended version, so it barely fit seven 29-inch suitcases. The vehicle itself was very new; however, while driving, the lower plastic panel of the front bumper fell off on its own. Upon inspection, I found the plastic panel was already cracked, likely due to the previous renter hitting the underside, which the rental company hadn't noticed. I ended up securing the plastic panel with wire in the parking garage of our apartment. Since I had purchased full insurance coverage from the rental company, they didn't even check when I returned the car.
It was all very good except for the 10 euro paid on collection for cleaning. I don't remember there being any mention of it before. The overall price would still have been extremely good but little hidden charges are so annoying and disappointing. There was a large scratch under the front of the car. This was not marked on the existing damage sheet. However, it turned out they did have a record of the damage, so that was OK but a worry for a while.
We were very pleased with the car and the rental price.
One suggestion I would make would be to eliminate the charge for cleaning. When we got the car we were told there would be a 11 euro charge to clean the car but we would get this back if we cleaned the car ourselves. My husband hand washed the car plus we took it through a car wash and vacuumed the inside and wiped down all the surfaces. When we returned the car we were told it was not clean enough. We challenged this and after much discussion were credited our 11 euros. I think this is not a good process.
I want to affirm that we were very happy with the car during our stay and the staff were very courteous and helpful.
About QEEQ:10.0/10
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