El coche era lo que esperaba, lo que sin duda no me esperaba fue el trato recibido, ya había visto que a la clienta anterior no la trataron muy amablemente, pero sin duda no me esperaba que nos tratasen tan mal, 2 de los 3 trabajadores son persona súper desagradables, hubo un malentendido en la comunicación en inglés, y el que nos atendió empezó a gritarnos y diciéndonos que queríamos estafarlo y que le estábamos mintiendo, cuando ya me habían quitado ya los 880€ de la cuenta para el depósito. Había hecho la reserva por Internet con la tarjeta de crédito y al llegar a la recogida solo llevaba la tarjeta de crédito en el móvil, por lo que pagué el deposito con la de débito porque su datafono no tiene contactless y como no era la misma el tío empezó a decirnos que si nos pensábamos que era una broma y que ahora no iba a poder devolvernos la fianza porque no es la misma tarjeta , después de un intercambio de palabras y diciéndole que no pasaba nada, llamábamos a la policía para solucionar el malentendido al final nos dieron el coche y nos fuimos, al devolver el coche efectivamente no hubo ningún problema para la devolución de la fianza. Sin duda no recomiendo el alquiler de drive on holidays de ponta delgada
About QEEQ:10.0/10
Todo muy bien, no me llegaba el correo de confirmación por lo que contacté con atención al cliente y me solucionaron con rapidez.
O carro tinha 18 danos registados e não reparados. Tive um acidente e os danos novos coincidiam, em parte, com danos já existentes! Paguei mais de 900€ de reparação, por um carro em mau estado de conservação.
Como diz o povo quem estraga velho paga novo! Sinto-me defraudado. Vou reclamar na Wayzor
About QEEQ:10.0/10
Excelente! Neste caso creio que o Price Drop não funcionou porque a reserva foi muito em cima!
We were very pleased with the car and the rental price.
One suggestion I would make would be to eliminate the charge for cleaning. When we got the car we were told there would be a 11 euro charge to clean the car but we would get this back if we cleaned the car ourselves. My husband hand washed the car plus we took it through a car wash and vacuumed the inside and wiped down all the surfaces. When we returned the car we were told it was not clean enough. We challenged this and after much discussion were credited our 11 euros. I think this is not a good process.
I want to affirm that we were very happy with the car during our stay and the staff were very courteous and helpful.
Ponta Delgada Airport is quite small. I visited it 19 years ago, and it hasn't changed at all. The car rental office is located right next to the baggage claim area, making it easy to find. This time, we were given a short version of a Renault Traffic. The trunk is not as spacious as the extended version, so it barely fit seven 29-inch suitcases. The vehicle itself was very new; however, while driving, the lower plastic panel of the front bumper fell off on its own. Upon inspection, I found the plastic panel was already cracked, likely due to the previous renter hitting the underside, which the rental company hadn't noticed. I ended up securing the plastic panel with wire in the parking garage of our apartment. Since I had purchased full insurance coverage from the rental company, they didn't even check when I returned the car.
I had a voucher that clearly stated: an automatic, compact car, like a Ford Focus, hybrid, and included SUPER CDW insurance.
The staff insisted they didn’t have a hybrid car, and in addition, they gave me a smaller car.
Later on, I discovered I had been given a car from the economy group.
They also claimed I didn’t have SUPER CDW insurance, which I specifically booked in order to cancel the excess completely.
The representative called the manager, who also insisted that this was what appeared in their system.
He, too, insisted that they had no hybrid vehicles, and he also failed to inform me that I was being downgraded to a smaller car.
Terrible service from an untrustworthy team.
About QEEQ:10.0/10
The QEEQ team responded quickly to the email I sent and stated that they would investigate my claims regarding the rental station.
They made sure to keep me updated throughout the process of handling and checking with the rental station,
and they ensured I was compensated.
An impressive and efficient response.
It was all very good except for the 10 euro paid on collection for cleaning. I don't remember there being any mention of it before. The overall price would still have been extremely good but little hidden charges are so annoying and disappointing. There was a large scratch under the front of the car. This was not marked on the existing damage sheet. However, it turned out they did have a record of the damage, so that was OK but a worry for a while.
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