Had to wait in line for at least half an hour, the service was slow. They showed a QR code claiming filling out the information could skip the queue, but it was useless and you still had to go to the counter. Even if you purchased all the insurance, the rental company would still charge you random fees, requiring discussions afterward. It was a complete disaster.
Pickup was extremely slow. All rental companies in Boston share the same hall. While other companies processed 2 to 3 customers, Dollar barely managed one. If I hadn’t paid in full, I would have definitely switched companies on the spot. The most disappointing part was the GPS, which was a barely usable LG Android model. To make things worse, they didn't provide a GPS mount, so we had to hold it by hand in the passenger seat. After using it for half a day, I went to buy a Garmin GPS myself.
Last car for rent at moment if pick up, not at optimal condition due to several minor scratch and visible the front suffer damaged. Excellent customer service by dollars personel at Logan airport.
About QEEQ:10.0/10
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