I was fined 200 euros for being late by an hour, and 325 euros because the car window was smashed. It's important to be aware of differences in spending habits, charging methods, and cultural practices. In short, ask more questions, verify details, as unexpected situations can happen anytime.
I was not happy with the return process. Maybe it’s because I have an Italian driver’s license, but picking up the car wasn’t an issue. Just firmly refuse when they try to push their insurance, and make sure your credit card has a chip. One time I didn’t have a chipped card, and they forced me to buy their insurance. Previously, returning the car at their location had always been smooth, but this time it made me furious! The car was parked under a tree, so there were some bird droppings and leaves on it. The inspector kept saying 'too dirty, too dirty!' and told me I had to pay a cleaning fee! I asked if 5 euros would be enough, and he said it would definitely be more. I was so angry right then! I said, isn’t it normal for the car to get dirty when driving? Don’t you clean it before handing it over to the next customer? He pointed to the dust on the car and said that kind of dirt was acceptable. I was so frustrated! Then I took out a bottle of leftover mineral water, poured it on the car, and used some tissues to wipe it! Even the shuttle bus driver nearby couldn’t stand it. After I wiped it twice, the inspector finally said 'va bene, va bene,' meaning it was fine. I just wanted to write this to remind everyone: pay for what you’re supposed to, but don’t give them a cent more than necessary!
The order amount was 47.50, but I paid 69.74 at the store. Now, looking at the invoice, everything is written in English except for an extra charge [cleaning fee] which is deliberately written in Italian.
The full insurance purchased from Zuzuche was not recognized, so I had to buy full insurance again. The reserved car was given away by the system, and eventually, I got a manual transmission vehicle.
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Customer Service
Relevant Reviews on SURPRICE RENT A CAR Malpensa Airport
Abigail Harrod
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View more >Previously, returning the car at their location had always been smooth, but this time it made me furious! The car was parked under a tree, so there were some bird droppings and leaves on it. The inspector kept saying 'too dirty, too dirty!' and told me I had to pay a cleaning fee! I asked if 5 euros would be enough, and he said it would definitely be more. I was so angry right then!
I said, isn’t it normal for the car to get dirty when driving? Don’t you clean it before handing it over to the next customer? He pointed to the dust on the car and said that kind of dirt was acceptable. I was so frustrated!
Then I took out a bottle of leftover mineral water, poured it on the car, and used some tissues to wipe it! Even the shuttle bus driver nearby couldn’t stand it. After I wiped it twice, the inspector finally said 'va bene, va bene,' meaning it was fine.
I just wanted to write this to remind everyone: pay for what you’re supposed to, but don’t give them a cent more than necessary!
William Bertha
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View more >Joan Hardy
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View more >Lisa Betty
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View more >Aldrich Lloyd
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