- Car met our space needs at a good price - this was the only plus point.
- In the end, the value wasn't worth the experience at all as the whole pickup and drop-off experience was handled extremely poorly.
- Pickup information may sound clear to someone who has visited Auckland Airport before, but is extremely unclear for someone arriving for the first time. The "Pink W" is not near "international arrivals" as specified, but actually near "Departures" - logically of course we were confused so we called all 3 phone numbers given to us many times to ask for help. As no one picked up, we had to ask airport staff many times, all of whom kept telling us there is no "Gate 11/Pink W" for arrivals and kept telling us to wait at the only international arrivals gate, which was where every single other rental company car usually picks up from.
- When someone finally picked up our phone about 40 mins later, we were told they were on the way and would be there in 20 mins (this is ridiculous as they were already given the pickup time and flight number). We had to make numerous follow up calls as no one arrived in 20 minutes and we were left waiting for even longer. Finally when a man came, he blamed us that he was late because we did not follow instructions and he had to come all the way from the pink W (this is literally a few minutes away, I don't know why he was more than an hour late!)
- The drop off procedure was much easier because we were actually given an address and we didn't have to rely on or wait for the company for long periods of time. It was also handled a little poorly, however, as we got an email from Great Rentals at around 9pm the night before asking us to meet in a location other than the originally specified address. Only the driver that drove us to the airport had good customer service and we had no issues with him.
“Excellent value for money and a smooth car rental process overall. Thank You!”
About Great Rentals:8.0/10
Yes, I was very pleased with the Toyota Yaris for the price I paid.
About QEEQ:8.0/10
It worked well. I was a bit nervous, because I'd never heard of QEEQ before. My usual discount car rental company was fully booked out, so I searched around online and found this company.
I had a good experience with great rentals after reading bad reviews. Staff had good English and picked me up promptly despite lots of bad feedback. The deposit went into my account quite soon after drop off also. I would really recommend this company!
The drop off time was amazingly fast and easy. The pick up was very fast also, just a bit more communication would have been nice so that the person actually know whats happening next. like 'ill just get your car' or 'ill get this person here to prepare your car'' go with him'. instead of just leaving the person there like an idiot wondering whats happening.
“Great experience
Great customer service from.start to finish”
About Great Rentals:9.3/10
The car used a lot of petrol
About QEEQ:8.0/10
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Customer Service
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