The counter staff used every method to sell us insurance. They showed displeasure when we declined and even said we couldn't rent without it. Eventually, we resolved it by contacting the rental company. When renting a car in the USA, be extra vigilant and do not buy extra insurance; it's quite expensive.
It felt like the agents in Los Angeles were particularly aggressive in upselling insurance to improve their performance. Regardless of your understanding, they would pitch it to you. There was even one instance at the Los Angeles airport branch where an agent falsely claimed that insurance was legally required when we specifically asked about it. However, when we returned the car and spoke to the manager, they resolved the issue efficiently, and we were refunded the full amount including taxes on the spot.
The staff will insist on adding insurance under the pretense of mandatory coverage
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