1. When picking up the car, an older lady at the Dollar counter, wearing a mask, was extremely rude. She was completely indifferent, did not respond to questions, and wore a scowl the entire time as if we owed her something. She provided no instructions or explanations during the process—she just handed over a vehicle tag without saying where to pick up the car. Later, I asked another lady in the lobby, who was slim, tall, and kind, and she nicely helped me find the car in the parking lot. 2. I had reserved a Jeep but ended up getting a Ford. The car's condition was acceptable overall, but the fuel consumption was unusually high.
Overall satisfactory, but the sales representative was not aware that we had already purchased full insurance through QEEQ and still tried hard to sell us additional insurance, even asking the platform staff to call him! Luckily, I firmly explained that we already had full insurance, which was not visible in their system, and the sales representative relented. At the car lot, you can choose your vehicle yourself, though it may not be the exact model you had in mind; it will be from the same series. We ended up with a Nissan mid-sized car, which performed well and was easy to drive!
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