Very satisfied. The customer service was very professional and proactively reminded me of some traffic rules. The car was great, cost-effective, and fuel-efficient.
The vehicle was very clean, and the car rental guide was provided several days in advance. The staff were very friendly. Once you arrive at the airport, you can call them, and a shuttle will take you to their office. It's very convenient.
Very satisfied. The pickup and drop-off location at the airport is easy to find. The car pickup and return process is quick, the car is in good condition. Highly recommended.
EZU Car Rental is run by Chinese people, and they intentionally extort other Chinese! Their customer service presents a lengthy English contract when customers pick up the car, rushing them to sign it, knowing they don't have time to read it completely. Customers assume the contract is the same as the one from the official car rental website. However, after signing, they don't give the customer a copy of the original contract. When returning the car, they find various reasons to charge high extra fees, like an outrageous cleaning fee of $200, while the official contract states only $20. If the customer refuses, they threaten to cancel the airport drop-off service, forcing customers to catch a taxi to the airport at their own expense. This company lures domestic tourists with low rental prices and then scams them during the drop-off, extorting fellow countrymen. Shameful and despicable! I will publish my experience on Xiaohongshu to warn more fellow travelers about their ugly tactics.
“No problems, great price, perfect for what I needed”
About Yes Rentals:9.0/10
Perfectly suited to my day trip to Christchurch
About QEEQ:10.0/10
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