Excellent service! Since I often rent cars from EUROPCAR, I was given priority service after queuing. As it's a European Union-wide chain, my personal rental information was recognized immediately. The whole car rental process took less than five minutes. The car handover was quick, and the return inspection was very efficient too. During the recent Olympic period, the car's GPS provided real-time navigation information, which was fantastic. I rented a Hyundai, but due to unavailability, I was upgraded to an Audi that had only 2,000 kilometers on it.
Everything went smoothly. I have rented cars from them multiple times. The car was in good condition, and any damages on the car were clearly documented in the contract. The service staff were very efficient. Overall, a good experience.
In simple terms: they tried every possible way to upsell additional services! Then they tried to push higher-priced cars on us, claiming that the car we rented wasn't available. I had booked an automatic, but they gave me a manual. I specifically pointed out the scratches on the car during pickup, but during drop-off, they said there was no record of it, implying the damage was our fault. It was only when I provided the photos taken during pick-up that they waived the charge.
Car not the one ordered
Paid extra for no excess insurance but was expected to pay €1900 because not taken out with Europcar
Billed for petrol on return even though car was full tank
About QEEQ:8.0/10
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