I am really grateful to Thai Rent A Car. I rented the car from Bangkok Airport and returned it in Hua Hin. I was taking a flight from Hua Hin to Chiang Mai, but I miscalculated the time. The flight was scheduled for 12:20 PM, and by the time I returned the car, it was already 11:45 AM. I explained my situation to the staff at the Hua Hin office, and they immediately took me to the airport instead of checking the car's condition first. It was clear that they were also worried I might miss my flight, and they rushed me to the airport. In the end, I reached the airport at 12:05 PM, just in time. They later inspected the car, and I truly appreciate their handling of the situation and their quick response.
My flight arrived in the middle of the night, and the pick-up point was relatively easy to find, but the staff had a terrible attitude and there was no Chinese service as advertised. They also didn't remind me to check for scratches or any issues with the car. Although the car worked fine during my rental period, returning it was a hassle because there were no signs pointing to the return area. I ended up driving around the airport seven or eight times before finding it, which was very frustrating. I recommend getting to the airport early when returning the car to avoid missing your flight. The attitude of the staff during the return was much better than the ones at pick-up, but they were very meticulous in inspecting the vehicle. This felt like a scam because they didn't warn about checking the car during pick-up but scrutinized it thoroughly upon return, questioning damages that were there before. Luckily, we took photos before taking the car. I strongly advise everyone to carefully inspect the vehicle and photograph any scratches when picking up the car. Make sure to note any issues on the rental agreement to avoid any disputes. I won't be choosing Thai Rent Car again next time!
drop off area are not in easy area to get public transport to hotel.. i booked car before booking hotel in bangkok town. purpose going to hua hin from dmk airport.
when pick up.. asked staf at counter to change drop off somewhere near mbk.. they dont know. when return car.. hard to find taxi to mbk... car everything tip top. tq
Staff is Terrible. Totally bad services. Avoid from this company.
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