1. The car was very old, with over 140,000 kilometers on it, and the brakes would hit the ground with slight pressure. Driving in Jordan, which is mostly mountainous, felt unsafe and uncomfortable because of this.
2. I had already paid online before departure, but when I arrived at the store, they asked me to pay again, and the amount was 60 RMB higher than the online payment.
3. When returning the car, they claimed I had a traffic violation and insisted I pay cash on the spot. Even though they held a 10,000 RMB deposit from me, they didn’t provide any receipts or evidence for the violation. Later, I discovered the car owner was attempting to scam me, as they couldn’t provide proof of the fine. It was only after I threatened to report them to the police that they refunded the money.
4. With a 10,000 RMB deposit taken, I am now concerned about whether I will get my deposit back, given the bad practices of the rental company owner.
5. The service from Zuzuche was excellent, with timely responses and problem-solving. The duplicate payment issue has already been resolved and refunded.
About QEEQ:10.0/10
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