Good small local business.
Received upgrade to diesel automatic.
Much appreciated on mountain roads of Kefalonia.
Same to Same fuel policy is confusing.
I strongly recommend not choosing this rental company. This time I had a very bad experience! When I returned the car, they told me that there was a bit of sunscreen on the passenger seat. They lied to me, saying that it was covered by insurance, and asked for 144 euros. Fortunately, I was cautious and called the rental customer service. I was informed that the cleaning fee was not covered by insurance. If I paid it, it would be completely out of my pocket. I asked if I could clean it myself, and they agreed. I spent an hour cleaning the stain. It looked perfectly fine to me, but they used a phone flashlight, pressed against the seat, and claimed they could still see it, insisting I still owed 144 euros. I was speechless! It was never about the stain; they just wanted to make money. They wouldn't let me leave without paying! I truly witnessed the 'hospitality' of the Greek people! It's despicable! The condition after I cleaned it is in the picture; please ignore the water stains, they disappeared once dry. They even threatened me, saying if my cleaning wasn't good enough, I would have to pay more! What's more disgusting is that when I refused to pay because it was unreasonable, they threatened to call the police! Do they think they can bully Chinese people?
The service during the pickup was excellent, with the staff member providing outstanding assistance.
Regrettably, my car was involved in an accident caused by another party. I promptly acquired both the police and insurance reports, and the insurance company efficiently handled the situation.
The car's front bumper, which is a single piece, sustained damage. Typically, there's a 150 EUR fee for such damage.
However, upon returning the car, I noticed an additional scratch on the opposite side of the same bumper. The employee on duty, who was different from the initial one, insisted that I pay for this new damage. Despite my attempts to clarify the situation, he was quite discourteous.
Following a discussion with his colleague, he eventually decided to waive the damage fee "just this time".
In summary, it seemed like an attempt to unjustly charge me an additional 150 EUR, which I found unacceptable.
“Great car the Skoda Octavia and very mean in file. Very comfortable too”
About Exer:9.0/10
Lovely guy on pick up and lovely lady on drop off. Watch out for car selection in terms of the Athens congestion charge. I had to change from my planned bmw to a Skoda Octavia but it was fine and meant I could go anywhere. Also some more enhanced instructions on where to pick up would be good, but we found them eventually in the car park at the far end of the side of the terminal
I was informed on booking that someone will be waiting outside the arrival hall to assist me with the car. There was no one and I had to ask around. A staff from another company directed me on the direction to the car rental office, which was outside the terminal, about 500m away. Otherwise the car was good and I had no problems using it.
1. The car was very old, with over 140,000 kilometers on it, and the brakes would hit the ground with slight pressure. Driving in Jordan, which is mostly mountainous, felt unsafe and uncomfortable because of this.
2. I had already paid online before departure, but when I arrived at the store, they asked me to pay again, and the amount was 60 RMB higher than the online payment.
3. When returning the car, they claimed I had a traffic violation and insisted I pay cash on the spot. Even though they held a 10,000 RMB deposit from me, they didn’t provide any receipts or evidence for the violation. Later, I discovered the car owner was attempting to scam me, as they couldn’t provide proof of the fine. It was only after I threatened to report them to the police that they refunded the money.
4. With a 10,000 RMB deposit taken, I am now concerned about whether I will get my deposit back, given the bad practices of the rental company owner.
5. The service from Zuzuche was excellent, with timely responses and problem-solving. The duplicate payment issue has already been resolved and refunded.
Very satisfied. The vehicle was very new and clean. Returning the car was very quick. The pick-up and drop-off service was seamless. Affordable price. Will choose them again next time.
No problem other than extremely expensive price that I have paid. I paid more than 200 $ per one day (total of 400$ per 2 days) . When I was picking-up the car, I saw a client that got a car for just 60 Euro per day ! The client just showed up at the agency and asked the price without any reservation..
I'm sorry but the price charged is a robbery! I have been penalized by an early reservation and payment.. Very disappointed about the price..
They have too many tricks. The most severe one is the changing license plates. Once you drive out and the license plate is missing, they charge you a few hundred euros. The police have already confirmed their tricks. The day before I went to the police station, their company had reported 3 plates missing.
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