The experience was quite average as the return location and route were not clearly explained. I had to find out the return location myself. The staff said to navigate to 2E, but after parking at 2E and leaving the key with the parking ticket clearly indicating the parking spot, the next day the staff claimed they didn't see the ticket and couldn't find the car, charging me 250 euros for parking. Very disappointing!
When we got to the store, the Mercedes we booked wasn't available. They gave us a BMW 5 Series instead. Sigh, European cars are smaller, we couldn't fit three suitcases, had to place one in the front.
“Maybe due to COVID, lack of suitably large enough automatic gear cars for family trip.”
About AVIS:6.0/10
Counter staff insisted that they only had smaller suv compared to Tucson. Then tried to upsell with added on insurance and then after that insisted on renting me snowchains because the cars all were on summer tyres. This is for a one month rent in December! Chain rental calculated per day and came to more than 100 euros after “discount”. I could have bought a set of chains cheaper than that.
About QEEQ:8.0/10
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