Forced to purchase full insurance at Rome airport, staff mocked Chinese customers as troublesome. The car tire burst at 7 a.m. on the highway, but the so-called 24/7 roadside assistance didn’t respond at all. Unable to contact roadside assistance, I had to use the highway SOS service, which led to an extra charge of 325 euros from the rental company and full deduction of the 300 euro deposit. Even the locals in Italy consider this company terrible. Full insurance couldn't even offer peace of mind. Value your safety and avoid this rental company at all costs.
The overall service was acceptable, but they kept emphasizing that the insurance bought through the Zuzuche platform was not related to them, and continuously recommended us to purchase their own insurance on-site. We refused multiple times, yet they kept explaining persistently. We rented two cars, and for the first car, we ended up buying the full coverage insurance they recommended for €184, after which they finally continued the process. The more I thought about it, the more it felt wrong, because we had already purchased full coverage. So, I contacted Zuzuche's customer service, which was great—available 24/7—and they informed me that we could refuse their insurance. For the second car, we firmly rejected their insurance, and the deposit changed from €100 to €800, and the process was completed.
Car was new but we had to wait to complete the paperwork at the office then walk to the pick up point in the car park. Car was being washed and took 20 minutes to be delivered,
Price was excellent. Staff helpful
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