The car pick-up instructions at Melbourne Airport were overly simplified, and the staff mostly spoke accented Indian English, which was hard to understand. Other than the slow actions of some foreign staff, everything else was fine.
Terrible experience. The car return location at Sydney Airport is not near the terminal, making it very difficult to find. This caused me to be over an hour late in returning the car, and they charged me an additional full day's rental. When I complained to customer service, they said it's their policy. This company is staffed entirely by people from India, and their heavy accents make communication difficult. They overcharge unfairly. Very bad review!
This was the first time I encountered a rental company that required an international driver's license to be accompanied by a translated version with a full English address matching the one on my domestic license. It took a long time to explain to the Europcar counter, and they only agreed to rent the car to us because we had already paid.
Europcar is pretty good and advised me not to buy insurance directly through the app, as I would still need to pay 6,000 dollars first before getting compensated by the app. This wasn't mentioned on the platform before.
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