1. The rental company downgraded the vehicle and insisted that Lexus and Ford Kuga are of the same class.
2. Charged two deposits of 1800 euros each, which feels like buying the car outright.
Staff was very particular of scrapes on the cars with other customers. We got out without too much problems. We video taped the condition of the car at pickup.
Terrible experience. They inspected the car with a magnifying glass, charged 100 euros for a small scratch, 300 euros for a dent, and 50 euros for being slightly low on fuel. In the end, they charged 550 euros. The worst part is that the damage was not caused by the renter, and it was hard to see anything when picking up the car in the dark.
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