Everything was fine overall. The rental company replaced the car with an electric vehicle, but it wasn't fully charged. Driving in the suburban areas of London almost became a disaster, which was very frightening. Fortunately, I managed to find a 22kw fast charger, and with the help of a netizen who provided a European charging map, I located fast chargers; otherwise, nearly a whole day would have been wasted on charging. The rental company didn't provide adequate instructions, especially for foreign visitors who aren't familiar with living in Europe—being assigned an electric vehicle was a nightmare. It would have been better if it was a fuel car instead of an EV, especially since the EV wasn't handed over fully charged. Close to needing roadside assistance in London, I recommend giving customers a charging guide upon vehicle pickup. Additionally, the cost of charging EVs is almost comparable to refueling traditional cars, but many parking lots near tourist attractions don't have charging stations. If you encounter a slow charger, you might end up waiting in the car in frustration.
No Chinese service. The attitude was very poor, they checked all my documents as if I were a thief. I originally rented an Astra, but they gave me a gas-guzzling Focus without asking me. The car was extremely dirty, definitely not an upgrade. There was no compensation. Worse still, they didn't tell me there was road construction around London, so I had to navigate in the dark with a dead phone. Felt like the big store bullying customers. The service at the airport return store was good though, got the car dropped off with no hassle. Because I had to detour at night, I drove an extra 18 miles and they charged me for the mileage, unbelievable!!!
Very smooth and easy one stop solution to car rentals
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