Not pleasant, spent a lot of time on the phone trying to solve a problem.

A small rental company, not many people, Hispanic employees.

I didn’t end up getting the car because the guy behind the counter at right cars was rude, and very condescending. I ordered and had paid for a mid size car and he only said he could give me a small car for the same price. I decided that I had paid for a mid sized car and left to go hire a car through thrifty instead.

Rental car provider refuses to honor reservation with proper pre-paid insurance. Force customer to buy additional insurance or not rent at all. We were forced to walk.

The hidden fees are not explained at booking. The man at the desk kept pointing to signs on the counter and wall instead of answering my questions.

The cars front bumper was falling off, and it had all kinds of dings on it. The paperwork was printed so small you couldn’t hardly read it and had all these rediculous added fees that they tried to get me to agree to. They said they couldn’t take my insurance and I had to get there’s. I argued and they finally took mine. It was a big deal trying to get a shuttle from the airport to the car rental place. We waited over 45 min for the van. I called them 3 times before someone finally showed up.