After renting a car from this company and following the airport instructions to reach the pickup point, the staff added four extra insurance options without informing me during the car pickup process. This resulted in an additional charge of 1700 RMB for my 6-day trip, which I found extremely unreasonable! Later, during my rental period, the car was broken into and my luggage was stolen. Among the four insurances, there was one for personal belongings, but despite the company being aware of my coverage, they failed to inform me. This led to both wasted payments of 1700 RMB and no compensation for my lost luggage. Extremely disappointing! Everyone, please be cautious.
The service was excellent this time. I forgot to leave the lock in the car while on my way to the airport. When I realized it, I handed it to the driver who took me to the airport. He said he could deliver it to the company for me. I really appreciated this great service.
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