This car rental company is a big scam. I picked up the car at the airport location. I had already purchased insurance through the platform, but when I picked up the car, the front desk staff told me I needed to pay a $250 deposit. I had seen this pre-authorization deposit mentioned on the platform before, so I didn't think too much about it. He also told me the money would be refunded after I returned the car. However, after returning the car, the full $250 was charged. They claimed it was for insurance and some other items. But when the front desk staff swiped my card, they didn’t explain any cost details or introduce any charges; they just said it was a deposit. This is outright deceptive and misleading! I’ve never encountered anything like this before.
There were quite a lot of customers renting cars, but the staff was friendly and attentive. The insurance is provided by Zuzuche, so the local rental company might not be aware that you've already purchased insurance.
About QEEQ:10.0/10
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