I was an hour late, but had no issues picking up the car. The staff explained that additional insurance coverage was not necessary, and there were no other sales pitches. Any existing damage to the vehicle was clearly marked on the pickup form.
An extremely terrible experience! The rental car was covered in numerous dents and scratches, but none of them were marked on the pick-up document. What’s even more absurd is that when returning the car, the staff asked me to show the photos I took during pick-up. After reviewing them, they found one area I hadn’t photographed and claimed that damage was caused by me! They immediately charged over 1000 euros directly from my credit card. Absolutely ridiculous!
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