Pick up good, but hard to find location. Drop off was frustrating. Dinged for scratch. No shuttle
A.Martinez
Canada
Reviewed: Fri, Jul 12, 2019
About ZOOM:5.7/10
Had a hard time finding location since plaza confusing and no signage except small sign at store front. Had to wait for vehicle although I came early. Agent was polite and helpful. Vehicle interior was clean but exterior a bit dirty, so hard to locate scratches. Dropped off vehicle and agent was rude. Found 2-3cm scratch on rear bumper which I didn't notice until then. Blamed us and asked me to make a claim through Amex insurance. Don't think it was me and scratch was cosmetic. Can't help but feel a bit suspicious. Also, refused shuttle to airport hotel despite blurb in voucher saying shuttles offered during business hours.
About QEEQ:10.0/10
No complaints. Easy to do business and to find best deal.
The car was old & damaged, very disappointing. I was required to call my insurance agency to confirm I had coverage. I have never in all my years of car rentals had to do this. I was very annoyed by this. I needed to extend my drop off time as we were flying and I had a flight change after the booking was made. I was charged an extra day for this 2 hour difference. This is disgusting customer service.
About QEEQ:8.0/10
The booking platform was fine but not enough details on the rental companies. I felt 'tricked' into booking with a sub standard company. It looked like a legitimate airport service, but was in fact not.
The van was great except the driver’s door didn’t respond to the lock and unlock key. We had to climb in the passenger door and reach across to open the driver door from the inside.
The pickup and the car itself were fine. It would have been good to have information about nearby gas stations where we could have filled up before dropping off the car, because we couldn't find any close by when we were returning the car, and didn't have time to go looking around. Also, it would have been good to know that we could drop off the keys with the front desk of the hotel since we arrived early in the morning before Zoom staff was on duty.
About QEEQ:9.0/10
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Customer Service
Pick up good, but hard to find location. Drop off was frustrating. Dinged for scratch. No shuttle
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