Can you believe it? Renting a car in Riyadh, the capital, with all the necessary procedures completed, took over 3 to 4 hours! Having to pay a deposit of 2500 SAR was acceptable, but they took almost from 11 PM to nearly 3 AM to finish processing and hand over the car! Every time someone came by, the staff stopped working just to chat with them! It's more horrifying than 'lightning's 'hahaha'! And if you think that's the end, the real nightmare comes later. When returning the car, we handed the keys to the staff inspecting the car in the parking lot, completed all procedures at the counter, confirmed multiple times that everything was fine, and then left. However, when I went to rent another car in the next city, they told me I hadn't returned the keys! I requested the staff to make a phone call to confirm, but they directly refused and told me to make the call myself. After much effort, I contacted them through the rental platform, and they finally acknowledged it was a misunderstanding. Yet, renting again took another three hours!
The attitude of the staff was extremely poor and communication was difficult. We rented two cars, and one of the renters had an on-arrival visa. They entered Saudi Arabia through the manual toll lane, and the border police stamped their passport without providing any receipt. As a result, the car pickup was refused. With the help of customer service from the rental platform, they agreed that we could pick up the car if we obtained an entry code. We went back to the border police, got the entry code, and returned to the rental counter. However, the staff then claimed the code was invalid and again refused to let us pick up the car. Interestingly, other rental companies accepted this code without issue, and we ended up renting a car from another company. The car pickup process was exhausting and wasted most of our day. Even worse, when returning the car, despite the vehicle being in good condition with no damages and more fuel than when we rented it, the counter insisted on charging us 2,532 Saudi riyals. This was excessive since we only exceeded the mileage by a little over 1,000 kilometers, which should have amounted to no more than 800 riyals as agreed. When I requested an explanation for the extra charges, the employee shouted loudly, confiscated my inspection and vehicle return receipt, and even attempted to restrict my personal freedom. To ensure my safety and avoid further impacting my schedule, I had no choice but to find a way to leave the situation. The resolution of this will depend on the platform handling the case afterward.
كانت عملية الاستلام والتسليم جيدة وارتحت للتعامل معهم في كثير من حجوزاتي
About QEEQ:10.0/10
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