We picked up the car outside of business hours, and there was no Chinese service available, which made communication a bit difficult. Later, we contacted customer service and waited for more than half an hour before someone responded, which was a bit frustrating. The pickup and drop-off procedures were quite simple.
Very good. The guy who picked us up at the airport was very patient. I got lost and he searched everywhere for us. Later, when the car had an issue on the way to Hobbiton, the gentleman on the phone helped us immediately. It was very prompt and reliable. Thanks to them, otherwise, I would have been very stressed.
About QEEQ:10.0/10
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